Manual Refund Administrator
We are looking for a Manual Refund Administrator to join a highly successful Fraud Prevention team based in Morley, Leeds. This is a brilliant opportunity to join one of Britain's leading retailers!
Working 37.5 hours each week the role is hybrid after training, working 3 days in the office / 2 days at home each week.
Working hours will be 9am - 5pm, working 5 out of 7 days each week, including some weekends. The contract is initially going to be for 6 months, it may be extended.
The position is responsible for creating refunds via various portals into customer accounts. You will be in a dedicated team, working towards the goal of delivering exceptional customer support where necessary. This role requires excellent attention to detail and effective communication. You will need to be compliant and always adhere to process.
1. Ability to follow processes.
2. Foster a culture of vigilance, accuracy, and continuous learning within the team.
3. Have an eye for detail.
4. Handle sensitive information.
5. The ability to work across multiple systems and processes.
6. Comfortable in handling different workloads throughout the day.
7. The ability to be flexible and support business needs.
8. The ability to perform well under pressure.
9. The ability to uphold the highest ethical standards in all interactions.
£11.44 per hour
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