Job summary Job Title - Receptionist Hours - 20-24 hours per week. Clinical system - EMIS Web clinical system (experience preferred but training will be provided) Duration - 6 months probation and then review with view to permanent long term employment Salary - Competitive depending on experience Receptionist is required to complement our exiting staff in a well organised paperless Practice. Hours are flexible and can be covered in 4-5 days, (in shifts of 9am-1pm and 2pm – 6:30pm, initially two sessions in the morning and two in the evening preferably on different days). Good communication skills and adherence to strict confidentiality is necessary. Knowledge of computing/keyboard skills desirable but training will be provided to the selected candidate. Main duties of the job Main duties include answering the telephone and booking appointments, dealing with patient and general enquiries. About us A well organised and paperlight GP Practice, based in the Lyng Centre for Health & Social Care, West Bromwich. Date posted 11 February 2025 Pay scheme Agenda for change Band Band 2 Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A5320-25-0000 Job locations Lyng Centre For Health Frank Fisher Way West Bromwich West Midlands B70 7AW Job description Job responsibilities Job Description – Receptionist Job Title: Receptionist Responsible to: Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Ambulance transport bookings (when directed) 4.Deal with general enquiries 5.Contacting other providers (when directed) Reception Duties 6.Register new patients 7.Greet and direct patients and visitors 8.Making appointments 9.Handing out prescriptions 10.Ensure outstanding queries are explained and handed over to next shift, as necessary 11.Respond to needs of doctors and nurses during surgery 12.Collect payments from patients for non-NHS services and issue receipt 13.Deal with general enquiries Filing 14.Pulling Lloyd George envelopes (old style notes) when requested by doctors Prescriptions 15.Dealing with requests for repeat prescriptions 16.Raising prescriptions as per Practice protocols 17.Dealing with queries relating to repeat prescriptions General 18.Input and extract information from Practice computer system (e.g. hospital letters and other communication on to the computer system) 19.Observe health and safety guidelines at all times 20.General housekeeping (e.g. keeping reception and waiting areas tidy) 21.Any other reasonable duties as necessary Job description Job responsibilities Job Description – Receptionist Job Title: Receptionist Responsible to: Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Ambulance transport bookings (when directed) 4.Deal with general enquiries 5.Contacting other providers (when directed) Reception Duties 6.Register new patients 7.Greet and direct patients and visitors 8.Making appointments 9.Handing out prescriptions 10.Ensure outstanding queries are explained and handed over to next shift, as necessary 11.Respond to needs of doctors and nurses during surgery 12.Collect payments from patients for non-NHS services and issue receipt 13.Deal with general enquiries Filing 14.Pulling Lloyd George envelopes (old style notes) when requested by doctors Prescriptions 15.Dealing with requests for repeat prescriptions 16.Raising prescriptions as per Practice protocols 17.Dealing with queries relating to repeat prescriptions General 18.Input and extract information from Practice computer system (e.g. hospital letters and other communication on to the computer system) 19.Observe health and safety guidelines at all times 20.General housekeeping (e.g. keeping reception and waiting areas tidy) 21.Any other reasonable duties as necessary Person Specification Skills and Behaviours Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Desirable Knowledge of Emis Web clinical system Qualifications Desirable Good standard of general education GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Desirable Experience of working with the general public Experience of reception work Experience of working within General Practice Person Specification Skills and Behaviours Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Desirable Knowledge of Emis Web clinical system Qualifications Desirable Good standard of general education GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Desirable Experience of working with the general public Experience of reception work Experience of working within General Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dr V K Dewan Address Lyng Centre For Health Frank Fisher Way West Bromwich West Midlands B70 7AW Employer's website https://www.drvkdewan-lyngcentre.nhs.uk/ (Opens in a new tab)