2 months contract with a local authority
Job Purpose
* To provide administrative and customer access support to the Temporary accommodation team.
* To undertake sign up of applicants being admitted to temporary accommodation.
* To process the processing of invoices for emergency accommodation.
Key Duties/Accountabilities
* To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.
* To work late as and when the service demands. This is to assist late comers for temporary accommodation.
* To ring around daily to secure properties for the use of emergency overnight accommodation.
* To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.
* General administration
* Creating and terminating tenancies
* A high volume of phone calls.
Essential Experience Required
* Experience in Administration duties is essential.
* Experience in Microsoft Excel is desirable.
* Experience with Northgate IT Systems is essential
Essential Qualification Required
* General education qualification is essential.
Additional information to note
* Working hours: 35 hours per week
* DBS is required for this role.
The role closes soon on 09/04/2025