Join to apply for the Patient Administration Manager role at Sandwell & West Birmingham NHS Trust.
To provide an efficient and effective patient administration service to support the Trust’s ambition to deliver high-quality, well-coordinated care for patients and service users, and to support consultants and clinical teams to function effectively. This includes:
1. Actively managing and standardising administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group.
2. Effectively tracking and monitoring patients' progress through the 18-week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Directorate team as appropriate.
3. Providing full line management to our secretarial and admin teams.
4. Ensuring all clinic capacity is utilised effectively and that clinics conform to the agreed templates.
5. Liaising with medical secretaries and outpatient areas (cross-site) to ensure the effective flow of patients and escalating blocks in flow and capacity issues to service managers, ensuring that clear timelines and actions are agreed and actioned.
6. Producing an account of trends in flow blockages and reasons for potential breaches in the inpatient and outpatient pathways to the service manager as appropriate.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do, as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
We Have Three Newly Emerging Strategic Objectives:
* Our People – to cultivate and sustain happy, productive, and engaged staff.
* Our Patients – to be good or outstanding in everything we do.
* Our Population – to work seamlessly with our partners to improve lives.
For further details / informal visits contact: Name: Kate Martin, Job title: Assistant Service Manager, Email address: kate.martin4@nhs.net, Telephone number: 07967323115.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Hospitals and Health Care
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