Job Overview: We are seeking an efficient and proactive UK Logistics Planner to sit within our UK domestic transport team. This role will assist with customer queries, and oversee our warehouse management system. The ideal candidate will play a critical role in ensuring smooth logistics operations and will be responsible for covering planning duties when needed.
Key Responsibilities:
* Managing UK Freight Operations:
Coordinate and manage freight movements utilising our own vehicles and with our network partners to ensure timely and efficient collection and delivery of goods.
* Customer Service:
Respond to general customer enquiries via phone and email, including ETA (Estimated Time of Arrival) requests, proof of delivery (POD) enquiries, and other service-related questions.
* Warehouse Management System:
Control and maintain the Warehouse Management System (WMS) to ensure accurate stock control and efficient warehouse operations.
* Planning Support:
Provide support in the planning of freight operations and cover planning duties in the absence of the planner, ensuring continuity in operations. This will become a key part of the role once the new system is fully implemented.
Qualifications and Skills:
* Experience in logistics, freight management, or warehouse coordination.
* Strong organisational skills and attention to detail.
* Excellent communication skills, both verbal and written, to effectively handle customer queries.
* Ability to work under pressure and manage multiple tasks simultaneously.
* Proficiency in using warehouse management systems or similar logistics software.
* Problem-solving skills with a proactive and adaptable approach.
* Experience with planning and scheduling logistics operations.
* Familiarity with freight operations in the UK
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