We are working with a well-established automotive dealership in Guernsey that is looking for a confident and customer-focused Service Advisor to join their aftersales team. This is a fantastic opportunity for someone with a passion for delivering exceptional service and who thrives in a fast-paced environment.
Key Responsibilities:
Acting as the first point of contact for customers regarding service and repair enquiries
Booking vehicles in for service and repair work
Liaising with workshop technicians to ensure work is completed on time
Providing regular updates to customers on progress
Upselling additional services and repairs where appropriate
Handling invoicing and taking payments
Ensuring high levels of customer satisfaction and professionalism at all times
What We're Looking For:
Previous experience in a Service Advisor or customer service role within the motor trade is preferred
Strong communication and organisational skills
Ability to work well under pressure in a busy environment
Confident with IT systems and capable of learning in-house platforms
A positive, customer-focused attitude
Whats On Offer:
Competitive tax efficient salary plus performance-related bonus
Manufacturer training and development
Supportive working environment with a friendly team
Use of fully funded company vehicle
Opportunity to live and work in the beautiful Channel Islands
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