All referrals will be received and screened by the Single Point of Access, Coordinators to determine appropriateness and urgency. Transport discharge and warm referrals will be initially screened within 1 hour, while others will be within 1 working day. Arrange an initial assessment with the service user/carer, via telephone, video call or face to face visit. For rapid discharge support, this may take the form of a shortened assessment on the ward/discharge area. Triage the referrals to an appropriate Support Worker. Utilise the Charity Log CRM system to capture and manage referrals, assessments, and case notes, using mobile and integrated telephony to facilitate remote working and ensure timely, responsive support. Ensure an integrated crisis response by working closely with health, care and community partners. This will provide highly a responsive, practical, solution-focused support to clients to increase resilience and independence following an illness, injury, hospital admission or other crisis. Building on our established stakeholder relationships, the coordinator will mobilise an integrated network of support to 'wrap around' service users in crisis. Contribute to internal and external management reporting. Act as Designated Safeguarding Lead for the service.