As Shop Manager, you will be using your skills and retail experience to drive business, push sales, and achieve targets.
1. Lead your team to deliver great customer service to our donors and customers.
2. Work with the local community to generate sufficient donated stock to drive sales.
3. Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
4. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
5. Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
6. Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
7. Manage effective stock processes through the Epos operation.
To be successful in this role, you'll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement, and emotional support every year, in our hospices, in people's homes, and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, and Boxing Day off.
Location: Sue Ryder Charity shop, Unit 37 to 38 Stretford Mall, Chester Road, Stretford, Manc. M32 9BD
Salary: 37.5 hours per week over 7 days, £11.79 per hour + rewards & Benefit Scheme. From 1st April, in line with the new NLW salary will increase to a minimum of £12.21.
Benefits: Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) - Company pension scheme - Staff discount with thousands of retailers - Refer a Friend scheme - £250 payment - Enhanced maternity, paternity and adoption pay - Access to Employee support programme - Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more. Please visit our careers website for the full list.
Closing date: 12th Feb
Interview date: 19th Feb
We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.
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