Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req #836
22 October 2024
Title: Timetable Consultant
Department: Timetabling Team
Location:Sheffield. Hybrid, 3 days a week in Office, 2 days from home
Contract: Full-time, Permanent
Reporting to: Operations Manager
Role Overview
Our Timetabling Team is seeking a talented Timetable Consultant to support and enhance our innovative software solutions, aimed at simplifying complex school timetables. This role extends beyond traditional customer support—it’s about empowering schools by aligning their scheduling needs with solutions that prioritise teacher choices, reduce workloads, and enhance the educational journey for pupils.
In this role, you’ll join a collaborative, customer-focused team that actively supports schools through hands-on training, consulting, and solution-building. Every day offers the opportunity to build lasting relationships, tackle unique challenges, and contribute to a dynamic company dedicated to evolving education.
Key Responsibilities
* Deliver engaging, hands-on training sessions for both new and existing customers, ensuring users are confident and proficient.
* Facilitate onboarding processes, including data migration, system synchronization, and integration with MIS (Management Information Systems).
* Provide responsive email and phone support, addressing technical queries with empathy and precision.
* Design and implement tailored timetables, working closely with school contacts to create optimal solutions.
* Maintain current customer records to ensure high-quality service and smooth communication at every touchpoint.
* Collaborate with our training and development teams, offering feedback to improve training materials and product features.
* Provide on-site support when needed and assist with software testing.
* Identify and report bugs and contribute feature suggestions to our development team for continuous product improvement.
Your Ideal Skills & Experience
* Exceptional communication skills, along with strong analytical and problem-solving abilities.
* Minimum of two years’ experience in whole school timetabling or school data management.
* Proficient ICT skills, including experience with MS Office, databases, and spreadsheets.
* Knowledge of school MIS systems and timetabling software.
* Ability to work effectively in a team with energy, adaptability, and the skill to prioritize in a dynamic environment.
* An undergraduate degree or equivalent experience in a similar role is preferred.
What Do You Get in Return?
* 25 days of annual leave, increasing to 30 days
* State-of-the-art city centre offices
* Access to My Benefits World
* Discounted city centre parking
* Free fruit delivered weekly to the office
* Complimentary breakfast cereals and hot/soft drinks
* Free eye care cover
* Free Westfield Health cover
* Life assurance
* Cycle to Work Scheme
* Season ticket loan
* Employee Assistance Programme (EAP)
* Monthly paid-for social events
* Extensive Learning and Development opportunities
* Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
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