Head of Service - Ability
Are you a strategic leader with a passion for service excellence? Dimplex Heating and Ventilation (HVAC) Subsidiary – Ability Projects are looking for a Head of Service Operations to drive the growth of our service and spares division. You’ll lead innovative service solutions, build a high-performing field service team, and ensure outstanding customer experiences.
Key Responsibilities:
* Own service proposition of the business and drive growth.
* Develop and launch new service offerings, including extended warranties, remote diagnostics, and upgrade schemes.
* Lead a 5-year business plan for profitable growth.
* Manage contracts, spare parts sales, and 3rd-party engineers.
* Drive operational efficiency, customer satisfaction, and compliance.
What We’re Looking For:
* Management experience in post installation, services, spares, aftersales environment.
* Strong organisational skills with commercial acumen, negotiation, and project management skills.
* Proven ability to drive optimisation initiatives, and enhance service performance.
* Customer-focused, adaptable, and a collaborative team player.
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