Who we are
Practi is building the FinTech for UK Healthcare. At a time when the healthcare landscape in the UK is changing rapidly, we're building solutions for both healthcare professionals, and patients, that increase access to healthcare for everyone.
54% of patients who attend a private medical clinic for an assessment consultation, then decide not to move forward, and our research tells us this either due to patient anxiety and/or affordability of the treatment.
Practi has built a platform that allows clinicians to give their patients a premium experience with educational treatment content to ease anxiety about moving forwards, with an embedded finance solution that allows patients to apply for finance to eliminate affordability as a barrier to receiving healthcare.
Practi is a corporate venture, proudly part of the Simplyhealth group (a purpose-driven B Corp), which means we have all the financial stability and industry expertise or an established player, but with the agility and autonomy of a start-up.
We're passionate about solving these issues for everyone, and whilst we've started in the Dental sector, we have big plans to expand across multiple healthcare verticals. We’ve got a world-class leadership team onboard, led by a successful serial entrepreneur, and we're actively building out the team as we begin to scale - come join us!
Who we're looking for
The Operations Manager will be responsible for managing critical operational functions, with a focus on improving processes, particularly around client onboarding and daily operational workflows. The ideal candidate has strong operational experience and is passionate about optimising processes for scalability as well as managing and developing a team.
* Operational Ownership: You will take ownership of the design and implementation of core operational systems and processes that optimise the efficiency and scalability of our operations. Your operational expertise will drive operational excellence and scalability in our processes. The role will work closely with the Operations Lead to deliver the strategic vision of the company.
* Team Management: Manage and mentor a team, providing guidance and support to ensure high performance. This will involve fostering personal development and acting as a point of escalation to resolve problems quickly and efficiently.
* Vendor & Partnership Coordination: Manage relationships with key vendors and partners, ensuring that service level agreements (SLAs) are met and that any issues are resolved in a timely manner.
* Compliance & Risk Management: Work with our compliance and risk teams to ensure that we and our customers remain compliant at all times.
* Reporting & Analytics: Develop and maintain reporting tools to track operational performance, ensuring key metrics are met.
Requirements
* Collaboration : You are able to collaborate effectively with cross-functional teams (e.g., product, finance, customer success) as well as with stakeholders from our partners and vendors.
* Exceptional communication: You have exceptional communication skills and are able to communicate effectively with a wide range of audiences.
* Process Improvement & Problem-Solving: You have a passion for leveraging strong analytical skills and problem-solving skills to deliver an outstanding user experience for our customers. You use a data-driven approach to identifying operational inefficiencies and implementing process improvements, ensuring the scalability of our operations.
* Bias-to-Action : You are exceptionally organised and proactive and get things done at pace. Previous experience working in a fast-paced environment such as consulting, finance or a start-up preferred
* Technical Ability : You are able to effectively leverage technology to automate and improve processes.
* Managing complexity : You are comfortable working in a highly complex and regulated environment and have a high level of attention to detail, especially when it comes to regulatory frameworks.
* Growth mindset : You are curious and want to personally grow and develop quickly to meet the needs of our scaling organisation.
Benefits
* Exciting problems and a healthy, fun and productive working environment
* £60k - £70k + Bonus
* Up to 10% in employer pension contribution
* 28 days holiday (excl. bank holidays - 36 total)
* A health cashplan
* 4x Life Assurance
* £600 Health & Wellbeing budget
* Quarterly Team Away Days
* Flexible Working
* Opportunities to grow with the business
Working Pattern
3 days a week in the office (WorkingFrom Hoxton, 32 Blackfriars Road, Southwark, SE1 8DP)
The importance we place on Equity, Diversity & Inclusion
Building a company to serve clinicians and patients in healthcare means we need to maximise our diversity of thought, so we can bring the best solutions to bear on such important problems. We also know that diversity of thought is a product of diverse talent, which manifests itself in many ways.
Gender, sexual orientation, ethnicity, neurodiversity and socio-economic background are all dimensions that we care about and we encourage applications from typically under-represented groups .
40% of our amazing colleagues are female and 42% are people of colour - whilst these only represent two aspects of diversity, we are consistently looking for new ways to find, attract and retain incredible colleagues.
Our Values at Practi
💪 Courage : Choosing bravery over comfort, we stand firm in our values and tackle difficult tasks head-on. We lean into challenges, knowing that progress require resilience and bold action.
🤝 Trust : We count on each other by fostering an environment of transparency, integrity, and accountability. With ownership of our actions, we create a foundation of reliability, allowing us to operate with autonomy while supporting each other when needed.
🤾♀️ Ambition: Unapologetically bold, we push ourselves to achieve more, constantly striving for excellence. We drive progress with pace, always questioning the status quo and finding new ways to make a meaningful impact for both our team and our customers.
😂 Play: We believe in taking our work, but not ourselves, seriously. By bringing, levity, and joy to our day-to-day, we create a positive atmosphere where we can do our best work, celebrate successes, and build meaningful relationships with each other.
❤️ Humanity : Empathy, compassion, and inclusion are at the heart of how we operate. We bring our whole selves to work, creating a supportive and safe environment where everyone feels valued. By practicing active listening and kindness, we strengthen our team and our culture.
🤔 Curiosity : We are committed to continuous learning, always seeking new knowledge and growth opportunities. With humility, we approach each day with a hunger to improve, knowing that small, consistent steps lead to transformative results over time.