Customer Assistant - Backstage Store Operations - Glasgow Fort
Contract Start Date: 16/02/25
Contracted Hours: 12/16
Working Pattern:
Vacancy 4
Week 1 Sunday 17:30-21:30, Monday 20:30-00:30, Thursday 18:00-22:00, Friday 18:00-22:00
Week 2 Sunday 17:30-21:30, Monday 20:30-00:30, Wednesday 18:00-22:00, Thursday 18:00-22:00
Vacancy 5
Week 1 Sunday 06:00-10:00, Thursday 06:00–10:00, Saturday 06:00–10:00
Week 2 Sunday 06:00–10:00, Wednesday 06:00–10:00, Friday 06:00-10:00
Please only book an interview slot if you are able to fulfil the entire working pattern as advertised online, as days/hours cannot be reduced or changed due to the store demand.
Interview Information
Interview slots are allocated on a first come, first served basis. While we make every effort to interview as many candidates as possible, it is not always possible to guarantee an interview slot will be bookable.
Induction Information
Please Note: If your application is successful, you will be required to attend a mandatory induction. The induction location may differ from your base store, and therefore you may be required to travel. This will be discussed with you during your interview.
Proposed Induction Dates: Sunday 16th and Monday 17th 10:00-18:00. Location TBC. All induction hours are paid.
About the Role
Backstage Store Operations Job Profile: You will be working primarily backstage within the store, moving, sorting, and distributing stock from stockrooms, fridges, and freezers.
This physically demanding role includes the responsibility of:
1. Loading and unloading heavy delivery vehicles
2. Organising stock for distribution throughout the whole store
3. Moving equipment and displays
4. Assisting delivery drivers with access to the loading bay
5. Opening and closing the building
6. Bailer and lift usage
7. Basic maintenance and assisting with contractors
Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #J-18808-Ljbffr