Call Handler - Hybrid Working - Leeds Dock
* £23K per year (self-progression scheme available)
* Fantastic location just a 15-minute walk from the train station.
* A clear progression structure, to support with your personal and professional development within Customer Service.
* Influence product decisions and feel valued for your opinions.
* Enjoy a social, bubbly, and outgoing team environment.
* Comprehensive onboarding plan to ensure your success.
* Monthly onsite activities with exciting prizes.
Hours:
* 2-week rotation
o Week 1: 8am - 4pm
o Week 2: 12pm - 8pm
The role of Call Handler - Hybrid Working:
* Efficiently handle a high volume of incoming phone calls and email correspondence.
* Create a personal and respectful experience for each customer.
* Troubleshoot any customer issues regarding orders and assembly guides.
* Keep customers informed throughout the process.
* Assist with Trustpilot reviews.
The ideal Call Handler - Hybrid Working:
* Clear and professional phone manner.
* A friendly and positive attitude.
* Experience in a fast-paced environment.
* Previous customer service experience, preferably in phone and email communication.