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Supervisor – Highlands Reserve Forces & Cadets Association (HRFCA)
Mitie was founded in 1987, and is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country.
Job Overview
Mitie is recruiting for a Supervisor to join our team based in Central Scotland, working on our Highland Reserve Forces & Cadet Association (HRFCA) contract. The successful candidate will be responsible for the coordination and management of Planned Preventative Maintenance (PPM), ensuring statutory and mandatory compliance of HRFCA buildings and assets, and delivering reactive and remedial works. This role involves the management, organization, and prioritization of work schedules to ensure that contracted deliverables and key performance indicators are consistently achieved.
Main Duties
1. Monitor Supply Chain Team: Ensure qualified operatives are directed to relevant tasks with appropriate equipment and skills.
2. Service Delivery & Quality: Monitor service delivery, quality, and safety to consistently achieve performance KPIs.
3. Accurate Reporting: Record and maintain necessary information for accurate reporting.
4. Resolve Queries: Address client, operational, and commercial queries related to contracted delivery.
5. Incident Management: Monitor, action, and escalate incidents to achieve service levels and keep customers informed.
6. Quotations & Orders: Request/update quotations for corrective works and issue purchase orders for materials and subcontract orders.
7. Remedial Work Administration: Administer remedial work order submissions and workflow to relevant departments.
8. System Proficiency: Develop and maintain understanding of the MAXIMO application and relevant processes.
9. Customer Complaints: Handle and actively resolve customer issues according to the Customer Complaint process.
10. Commercial Awareness & Compliance: Be aware of contract requirements, respond to audits, and ensure compliance with JSP 375, supporting the Helpdesk with professional and technical advice.
What We Are Looking For
1. Ensure qualified operatives are directed to tasks with the right equipment and skills.
2. Monitor service delivery, quality, and safety to meet performance KPIs.
3. Monitor, action, and escalate incidents to meet service levels and keep customers informed.
4. Manage quotations for corrective works and issue purchase orders for materials and subcontract services.
5. Administer and manage remedial work order submissions to relevant departments.
6. Develop and maintain understanding of the MAXIMO application and processes.
7. Handle and resolve customer issues according to the Customer Complaint process.
8. Ensure compliance with commercial requirements and JSP 375, supporting the Helpdesk with professional and technical advice.
Training And Qualifications
1. Management level qualification in H&S and Environment (e.g. SMSTS).
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, please let us know.
Join our Mitie Team.
Together our diversity makes us stronger.
1. Apply Now
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