Job Description
Customer Service Advisor - (phone number removed)\n\nShift Times: Monday- Friday 40HPW \n Pay Rate: £12.80PH \n Location: Hybrid working, EX1 3UT \n\nJob Purpose / Overview\n\nIn this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.\n\nKey Responsibilities:\n\nCall Handling: Serve as a point of escalation for customer queries that come via or phone lines.\nProblem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.\nCommunication Excellence: Exhibit excellent communication skills.\n To succeed you will need \n\nExcellent verbal communication skills.\nAbility to remain calm.\nProblem solving skills.\nAble to prioritise conflicting activities and work under pressure.\nAbility to work collaboratively in a team and on own initiative. \n\nApply now and a member of the team will be in touch