Join the LSH Auto family as a Service Advisor, where your customer service skills will be paramount to ensuring a top-tier experience for our valued clients. You will serve as the primary liaison between our customers and the service department, helping to facilitate a smooth service process. Your key responsibilities will include: Welcoming customers and managing service appointments effectively Documenting customer concerns and vehicle issues with attention to detail Providing clear and accurate estimates for service costs and timelines Coordinating with technicians to ensure timely and efficient service Updating customers on their vehicle status and recommended services Effectively handling customer inquiries and resolving any concerns Requirements The ideal candidate should possess: Demonstrated experience as a Service Advisor in the automotive sector Exceptional communication and interpersonal skills Strong organizational skills and the ability to prioritize tasks A solid understanding of automotive systems and maintenance Ability to thrive in a dynamic and fast-paced environment Proficiency in service-related computer applications A valid driver's licence If you have a passion for customer service and the automotive industry, we invite you to apply and be part of our exceptional team Benefits • Colleague Referral Scheme (£500 - £1000) • A range of Mercedes Benz training and leadership programmes • Platinum Plus Rewards Scheme • Colleague Car Purchase Scheme • Eye care Vouchers • Life Assurance (4 x annual salary) • 31 days holiday (including bank holidays), rising to 38 days with length of service • Wellbeing Support • Company Pension • Full uniform and PPE provided