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Overview
Servers are responsible for serving all our guests, delivering a great standard of service and creating an exceptional Italian Experience.
Responsibilities
1. Taking Guest Orders: Responsible for taking guest orders, suggesting products and upselling.
2. Serving Food and Drinks: Following Service Criteria to ensure our guests enjoy their dining experience.
3. Use of POS Systems and Cash Handling: Processing orders through the tills POS. Taking payments both cash and card payments.
4. Cleaning Duties: Daily and Weekly cleaning duties to maintain both cleanliness and Health and Safety standards.
5. Champion of Lucia: All members of the team are expected to Champion Lucia and Woo our guests. You should always act as a brand ambassador.
6. Sales and Incentives: Using your passion and knowledge to upsell, increasing spend per head and taking part in company product incentives.
Department
Front of House
Line Manager & Key Relationships
Restaurant Manager, General Manager, Ops
Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.
Key Competencies
Presentation, communication skills, friendly, guest focused and attentive.
Qualifications
N/A
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