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Shift Times:
Monday - Friday 8am - 6pm. 37.5-hour week
Location:
West Strand Business Park in Preston, PR1 8UY
Job Overview:
We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role, you will support families and make a difference by helping them.
Responsibilities include providing excellent customer service, resolving queries efficiently, and collaborating with team members to meet customer service goals.
What We Are Looking For:
Ideally, you will have previous customer service experience, but if this is your first role or a career change, don't worry — we provide all necessary training and support.
Minimum requirements:
* A positive attitude and a can-do spirit
* Flexibility and adaptability
* Excellent written and verbal communication skills
* Ability to work independently and as part of a team
What We Offer:
As a valued employee of Manpower, you'll have access to a range of benefits:
* Pre-12-week arrangement of 25 days annual leave, increasing to 33 days after 12 weeks
* Staff discounts on lifestyle goods and services
* Pension contributions
* Referral schemes
* Save-As-You-Earn Scheme
* MyPath Development programme, including online courses via PowerYou portal with accredited Talent coaches
If you love helping people and seek a challenging, rewarding career, we would love to hear from you!
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