A full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement. Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time constraints Work within a large multidisciplinary team At all times promote the Practice in a positive way Be solution focused to patients presenting concerns/symptoms with a can do attitude. Excellent communication skills - being able to adapt these to the needs and requests of the patients/carers/relatives/other healthcare professionals / agencies & organisations. Be able to put patients rapidly at ease and give them the time and space to explain their needs / nature of call. Apply questioning techniques to ascertain more information in relation to the callers presenting concern / symptoms, recognising any already detailed or documented health concerns. Provide clear and concise information to patients and understand the importance of discretion and confidentiality. Follow provided guidance on information collection of the callers presenting concerns / symptoms. Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community. Using knowledge, be able to guide patients to the service, clinician or department which is most likely to meet their needs, whether inside or outside the Practice Strive to maintain quality within the Practice. Process patient requests for appointments Answer incoming calls, transferring calls or dealing with the callers requests appropriately. Initiate contact with and respond to request from patients, team members and external agencies. Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web Use templates where required for the capturing of information, symptoms, presenting conditions to assess, signpost and prioritise the nature of the contact. Take note of patients pop up notes / box alerts to prompt, encourage and remind patients of overdue appointments, health checks, immunisations and or the capturing of missing information to support QOF programmes e.g. smoking status Check patients information and contact details are up to date. Check alerts and information on the patients medical records is still correct where alerts are outdated making sure old alerts are removed, keeping the medical record tidy. Maintain a clean, tidy, effective, always working area. Monitor and maintain the reception area, noticeboards, information areas and update as necessary sharing new information with colleagues where appropriate. Support all clinical staff with general tasks as requested. Scan patient-related communication / documentation and attached scanned documents to patients healthcare records. Complete opening / closing procedures. As required, support the medicines management team in the processing of repeat prescriptions, ensuring that they are processed accurately and efficiently.