Customer Service Co-ordinator
Location: Bromley, BR2 9LB
Salary: £27K - £30K per annum, DOE
Contract: Full time, Permanent, Monday to Friday, 9am - 5pm
We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers.
We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required.
We are a friendly, welcoming team and we now have an open position for a Customer Service Co-ordinator to look after our client's needs in respect of air conditioning repairs and / or maintenance work.
You need to be able to work in a fast-paced environment and be keen and quick to learn new things.
The role requires a candidate who is highly organized, proactive and a natural communicator.
Main Responsibilities of our Customer Service Co-ordinator:
1. Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral
2. CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
3. Scheduling work for engineers and monitoring this from start to completion
4. Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
5. Producing quotations, liaising with customers to assess & identify requiremen...