Voice & Collaboration Principal Tribe Architect
Function: Architecture Solution and Design
Unit: Digital
Location: 1 Braham Street, London, United Kingdom
Salary: Competitive with Great Benefits
Hybrid working model from London, Bristol or Birmingham (3 days onsite p/w)
The Tribe Architect is a key role driving the technical direction covering Voice, Customer contact, and Collaboration portfolios for BT Business.
This role matters because it is the technical leadership of every tribe, ensuring we have the right roadmap that aligns technical strategy & architecture with business outcomes.
The TA maintains the decisions and backlog of technical debt, balancing business outcomes with strategic goals to avoid tactical builds due to lack of proper planning.
What you’ll be doing
As a Voice and Collaboration Architect, you will play a pivotal role in driving our strategy for customer contact solutions. You'll work closely with cross-functional teams to develop and implement cutting-edge technologies that enhance how we connect with our customers.
You'll be involved in:
* Leading Innovative Projects: Design and implement voice and collaboration solutions that elevate customer interactions and drive engagement.
* Customer-Centric Focus: Champion empathy-driven design principles to ensure our products meet the evolving needs of our customers.
* Collaborate Across Teams: Work with various departments to foster seamless communication and collaboration, breaking down silos for improved service delivery.
* Analyze and Optimize: Utilize data analytics to gain insights into customer behavior and operational efficiency, driving informed decision-making.
* Ensure Security and Compliance: Advocate for security by design, ensuring our solutions comply with industry standards and protect customer data.
* Mentor and Support: Share your expertise with team members and support them in maximizing the value of our solutions.
What We’re Looking For:
* Proven experience in voice and collaboration technologies within the telecom sector.
* Strong understanding of customer engagement strategies and best practices.
* Excellent problem-solving skills and a passion for innovation.
* Ability to work collaboratively in a fast-paced environment.
* A commitment to continuous learning and professional development.
Skills and Experiences
Mandatory Skills:
* VoIP and SIP Expertise: In-depth knowledge of Voice over Internet Protocol (VoIP) technologies and Session Initiation Protocol (SIP).
* Network Architecture: Strong understanding of network design principles, including Quality of Service (QoS) and traffic management.
* Telecommunications Standards: Familiarity with industry standards and regulations.
* Project Management: Proven ability to manage complex projects, including planning and execution.
* Customer Contact Solutions: Experience with customer contact technologies.
* Collaboration Tools: Proficiency in collaboration platforms (e.g., Microsoft Teams, Cisco Webex).
* Security Protocols: Knowledge of security measures specific to voice and collaboration communications.
* Cloud Solutions: Experience with cloud-based voice and collaboration solutions.
* Agile Methodologies: Familiarity with Agile practices.
* Certified in any of: Togaf, Safe, Agile planning or equivalent.
Desired Skills:
* Data Analytics: Ability to analyze voice traffic and collaboration data.
* Interpersonal Skills: Excellent communication skills.
* Emerging Technologies: Awareness of new technologies in telecommunications.
* Vendor Management: Experience in managing relationships with vendors.
* Change Management: Skills in guiding teams through transitions.
Benefits:
* Annual On target bonus 15% (personal and company multipliers)
* Car allowance - worth £5500 a year
* Private healthcare for you and your family
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Direct share scheme
* Exclusive colleague discounts on BT broadband packages
* 50% off EE mobile plans
* My Discounts access to savings on everyday purchases
* Discounted EE TV
* Great support for working parents
* 25 days annual leave, increasing with service
* Volunteering days
* Electric vehicle salary sacrifice arrangement
About us:
BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.
Although these roles are listed as full-time, if you’re a job share partnership or any other way of working flexibly, please get in touch.
We will also offer reasonable adjustments for the selection process if required.
We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best.
#J-18808-Ljbffr