Being the first point of contact for people who use our services by answering telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy To be able to use Systmone, our electronic patient record system. This will include uploading and scanning documentation recorded in the Systmone. (Training will be given) To undertake secretarial duties including typing letters to GPs/other health care professionals to support the administration team. Undertake typing of letters, memos & reports as required. To book and manage the nurse led diagnostic clinics in Systmone that take place within the CMHTOP. Answer and respond to any queries staff have on a day-to-day basis Ensure all staff enter their appointments for the day in their systmOne diary To provide cross cover of administration duties within the North-West community mental health teams as required. Complete monthly patient notes audits and Record Keeping Audits Receive and upload Your Views Matter (YVM) surveys Distribution and date-stamping of all incoming/outgoing post. Support team members in liaising with service users /relatives/carers/secretaries/GPs and other relevant care agencies. Maintain an effective filing system, including retrieval of files from archive storage. Photocopying and maintaining stocks of relevant forms and leaflets for team use Undertake SBS ordering for the team. Coordinate and book rooms for meetings and clients appointments To liaise with estates dept regarding any repairs required within the base in order to maintain a safe working environment. To implement Trust and Team policies/procedures and propose changes to practices if necessary. To support the team in managing mandatory/statutory training matrix. Any other appropriate duties as requested by Lead Administrator, Team Lead, or Sector Manager Please see Job Description for further details of main responsibilities.