IT Application Support Analyst (Business Central / Dynamics 365) – Civil Engineering - Hertfordshire – Hybrid - £45-50k
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Overview:
We are seeking an experienced and proactive IT Application Support Analyst to join a leading construction and engineering organisation based in Hertfordshire. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth operation of critical business applications.
Role & Responsibilities:
* Serve as the primary point of contact for application support requests, ensuring timely resolution of issues
* Troubleshoot, diagnose, and resolve application-related problems, escalating to developers or third-party vendors as needed
* Monitor application performance and proactively identify areas for improvement
* Collaborate with cross-functional teams to implement updates, patches, and system changes
* Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures
* Assist in the deployment and testing of new applications and features
* Provide training and guidance to end-users to enhance application utilisation
* Ensure compliance with IT policies and security protocols
Essential Skills & Experience:
* Proven experience in application support, IT support, or a similar role
* Proficient using SharePoint, Azure & Office 365
* Experienced using Business Central / Dynamics 365
* Strong knowledge of business applications, databases, and IT systems
* Familiarity with ERP/CRM systems
* Excellent problem-solving and analytical skills
* Strong communication skills, with the ability to explain technical concepts to non-technical users
* Ability to work effectively in a fast-paced environment, manage multiple tasks, and prioritise workload
* Experience with ITIL practices or similar frameworks is a plus
* Minimum 6 months experience of Procure-to-Pay experience is essential
Package & Benefits:
* Salary up to £45-50k
* Private medical care
* Pension scheme
* Training and development opportunities
* Mental health, physical health and financial support
* 24/7 virtual GP service
* Cycle to work scheme
* Hybrid working