Dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group. We are now recruiting for a Specialist Administrator to join our cruise and tours administration team at our UK flagship office in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys. This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us. Our Specialist Administration team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd. Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include: Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to a reservation Making changes to a customer’s holiday Adding special requests to bookings Booking special meals & prebooking seats on flights Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm. The starting salary is £23419.50, increasing up to £24669.50 as you complete modules in our training programme over the next 18 months. To be considered for this role, you need to have the following: Previous experience working in a customer service or travel industry environment Highly customer focussed – always putting the customer first Excellent attention to detail Excellent communication skills Able to work under pressure, meet deadlines and remain calm Passionate about travel Great team working skills Travel qualification – desirable GCSE Grade A-C/9-4 in Maths and English language – or equivalent For more information, please click on the job description below Our state-of-the art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area. We have some fantastic benefits, making us a great place to work: Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people 25 days annual leave, increasing to 28 days after 5 full years of service ( bank holidays) Additional annual leave purchase scheme Company pension scheme Life assurance Low-cost health care for you and your family Employee Assistance programme Mental Health First Aiders Ongoing development – we have an in-house People Development Team Industry/social events – including supplier events, office socials & parties and pop-up shops Cycle to work scheme Long service awards Reward & recognition programme Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy Volunteer days – one day’s paid leave each year to volunteer with a registered charity dnata4good – supporting the local communities we work, live and thrive in Refer a friend scheme Free eye care tests Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping Casual dress code Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking