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In this role, you will ensure all flight, transport, and other logistics requirements are planned and procured in a controlled and cost-efficient manner. The role reports to the Head of Sales & Aviation and works closely with Operations and Product.
The role holder will have responsibility for more than 100k passengers, of which 90% require flights (25% scheduled carriers, 75% low-cost), 8% Eurostar, and 2% no transport, with flight expenditure on an annual basis of c£30m.
Key Responsibilities
* Manage the day-to-day department, workflows, and priorities – forward view of workload and address imbalances.
* Continuously review internal processes to drive improvements and efficiencies in line with best practice.
* Develop and motivate direct reports and the wider Aviation and Rail team.
* Work closely and collaboratively with all departments, with primary relationships being Capacity Management, Operations, and Product.
* Ensure appropriate communication with other business areas as appropriate, e.g., Revenue, Marketing, Sales, and Finance.
* Evaluate available technology solutions and recommend implementation where applicable.
* Accountable for ensuring we maintain and build strong relationships with airlines and other transport suppliers to assure continued standards and service.
* Lead initiatives that may support and enhance our customer proposition around transport.
* Responsible for administration, organization, and planning for all flights.
* Recommend general best practices applicable to Riviera in the Aviation and Rail sectors.
* Monitor and control all transport costs against budget and forecasts in conjunction with the Finance/Revenue teams.
About You
* Proven experience of leading and motivating a team in a similar environment (contact centre, workflow driven, etc.).
* Proven experience in a Commercial Aviation role.
* Strong influencing and communication skills with the ability to present and converse with senior stakeholders.
* Proven technical and systems capability and experience of working with relevant industry (GDS) systems e.g., Travelport, Amadeus, Sabre.
* Experience of managing relationships with 3rd party/external suppliers and stakeholders.
* The ability to identify and drive improvements and efficiencies.
* Experience of working in a fast-paced environment with tight deadlines.
* Experience of procurement strategies to add commercial value.
Salary: up to £55,000
What We Are Offering
* Holiday buy and flexible bank holidays.
* Annual Bonus Scheme - with on-target bonus opportunity of 7.5%.
* Learning & Development and Career Progression with access to Learnerbly, our learning and development platform, and 'Career Pathways.'
* Employee Assistance Programme.
* Access to a virtual dentist via the Toothfairy app.
* Access to BenefitHub and hundreds of discounts from retailers to insurance.
* Discount for you and friends and family on our award-winning holidays!
* Pension Scheme.
* Life Assurance.
Working Hours: Full time - 37.5 per week, Monday-Friday. Hybrid working – 9 days per month on-site.
About Us
Riviera Travel is a private equity owned cruise and escorted tour holiday specialist, operating in the UK, Europe and across the world. The company is based in Burton-on-Trent, Staffordshire. Its holidays are aimed at over-55s who want to continue to travel and explore the world with confidence. Riviera Travel is the UK’s leading River Cruise specialist and has been operating since 1984, being a Which? recommended provider.
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