🛍️Lead Product Manager - e-commerce/D2C Marketplace 💡Growth & Commercially focused
📱Mobile/App - Loyalty 💷Up to £100K base + bonus & benefits
📍London - Hybrid ✈️Ad hoc travel to Europe & US
About the role:
Over the next few years, our client plans to accelerate growth as a direct-to-consumer (D2C) eCommerce business. They are enhancing their dynamic pricing, inventory management and warehousing operations capabilities to continue scaling internationally and at pace. Crucially, they are also investing heavily in their ‘customer first’ approach, using insights and data-driven strategies to deeply understand customer needs and deliver tailored, impactful experiences across their websites and mobile applications. As Lead Product Manager, you’ll be central to driving this strategic growth.
Reporting to the Product Director, you will be responsible for defining, delivering and continually iterating on the D2C product roadmap. You will work cross-functionally with UX, engineering, data, pricing and commercial teams.
What you’ll be doing:
* Defining, executing and continuously refining the end-to-end product vision, strategy and roadmap for the D2C Website and Apps in line with the business strategy.
* Collaborating closely with engineering, design, data and commercial teams to build impactful solutions that drive both customer and business value.
* Developing an in-depth understanding of their customers, leveraging qualitative and quantitative insights to make informed, strategic product decisions. You’ll have access to stakeholders across the business with deep expertise the recommerce industry to help create distinctive products that differentiate them from their competitors.
* Serving as a trusted partner to both internal and external stakeholders, consistently championing outstanding customer experiences and product quality.
* Moving fast, prioritising initiatives decisively and embracing pragmatism over theoretical product perfection.
Within your first year in the role, we anticipate that you will have demonstrated excellent progress towards the following key milestones and deliverables:
* Established an always-on rapid Conversion Rate Optimisation programme delivering increases in new US and UK customers.
* Grown adoption of their loyalty programme.
* Launched their Mobile App in the US and led the significant growth of the App user base in the UK
* Significantly increased % of SEO traffic.
What we’re looking for:
We’re looking for a proven product leader whose customer obsession has afforded them a track record of creating brilliant products and delivering seamless user experiences.
Key attributes:
* Proven track record of managing consumer-focused digital products.
* Demonstrable ability to create impactful product roadmaps and deliver results.
* Strong collaboration and communication skills, particularly working with engineering, data, UX and commercial teams.
* Strong commercial acumen, an affinity for data and the ability to make informed, pragmatic decisions based on incomplete or imperfect information.
* Exceptional stakeholder management and influencing abilities at all organisational levels. We’re looking for someone capable of raising the bar for product leadership in one of their core growth levers.
* Highly experienced in running A/B and MVT to optimise and deliver results.
* Ability to navigate ambiguity, prioritising execution and iterative improvement.
* Proactive mindset with the capability to independently drive initiatives and influence leadership.