We are looking for a Commercial Support Assistant to join the SOYL team, based at Honingham, on a full-time, fixed-term basis for 12 months. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.
You will work with customers and internal teams across the Frontier business, supporting the North and Scotland regional sales team. You will work closely with SOYL Area Managers, Regional Manager and Scotland Team Leader to provide customer service and commercial administrative support.
The Benefits
Competitive salary
Opportunities for a mixture of home and site working (to be agreed with Line Manager)
25 days holiday per calendar year with option to purchase 5 more days
Dedicated Learning & Development team to support you and your career
Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
Increased Maternity, Paternity & Adoption leave benefits for eligible employees
Life Assurance scheme and pension plan with employer contributions of up to 7%
Up to two days paid volunteer leave per year (only applicable to permanent employees)
The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups.
Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
Able to communicate with impact at every level
Strong, confident telephone manner
Proven attention to detail
Knowledge of UK arable farming is desirable
Proven IT skills, including Microsoft Office
Excellent organisational and administrative skills
High standard of numeracy and literacy
Able to work co-operatively with others and without supervision
Work to put the customer at the heart of everything we do
Self-motivated and tenacious
Flexible approach to work and managing changing priorities
An effective team player
Have a solution-focused attitude
Your Role
As a Commercial Support Assistant your role will involve:
Managing and resolving incoming phone calls and emails from clients in a professional manner
Proactive customer communication, service follow-up and collection of cropping information
Managing queries and issues through to resolution, within agreed SLA timeframes
Liaising with customers regarding all SOYL product lines
Attending relevant training events and team meetings
Creating customer insight reports for Area Managers
Email and telephone support for Area Managers
Commercial campaigns via telephone, email and events to support sales generation
Accurate data input and management using Microsoft Office packages and bespoke systems
Managing the collation of cropping information from customers
About Us
SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business.
Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.
With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.
Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
Commitment to Diversity and Inclusion
We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.
We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.
We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.
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