Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at NPS Mitre House London, SE1 1JD About the job Job summary Please refer to Job Description Job description The PQM role is to ensure performance and delivery to targets of NPS Division. Managing a team of staff to work alongside LDU clusters to support them in achieving agreed performance. This includes: Ensuring that the work of the NPS Division is being delivered in accordance with agreed national service delivery indicators and specifications Identifying good practice within the NPS Division and sharing that across all teams and promoting that practice more widely within the NPS Identifying areas of performance that require improvement and producing and managing quality improvement programme for the Division Working with and supporting other senior managers; identifying local performance and quality issues and opportunities and linking in to NOMS priorities. Putting in place Divisional improvement initiatives to address opportunities for performance improvement including making changes to local policy and procedure to enable working practice to support good performance Working with other divisional Performance and Quality Managers within the NPS to share best practice and maximise improvements in quality and performance Lead on performance initiatives and run pilots for the benefit of NPS service delivery. Hold the budget for performance initiatives and delivery the analysis to support the conclusions and recommendations. The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development Provide leadership and guidance for delivery of effective practices across the NPS Division Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice Be responsible within the Division for delivering practice development Work with NOMS/NPS training and OD to design practice development opportunities Promote a culture of innovation and continuous improvement Performance management within the Division Be responsible for performance management of LDU clusters within the division Identify opportunities for performance improvement and analysing trends within the division Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives Manage Quality Manage continuous quality improvement Monitor external markets, practice, trends and development to ensure best practice internally Manage compliance with quality systems Develop Team and Partnership Working Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate Write reports for senior management to advise on contract performance and provide cost analysis where required Provide information to colleagues where required Develop a performance and quality-focused organisation Plan and organise Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement. Manage action logs where appropriate Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS. Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery Effectively Manage and Develop staff Manage and develop staff Address poor performance Provide effective supervision/coaching/appraisal Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity Resolve capability/grievance/harassment/complaints in accordance with organisational policies Address conduct issues and resolve conflict Implement human resource policies Use communication effectively Providing information, feedback and advice Influencing and persuading Chair and participate in meeting including where appropriate Using appropriate skills, styles and approaches Enhance your own performance Manage own resources and professional development Use information to take critical decisions Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance Plan, implement and manage systems for the exchange of sensitive information, data and intelligence Manage Diversity and Quality Develop a culture and systems that promote equality and value diversity Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit Manage Projects Ensure an effective approach to project and process evaluation Manage a programme of complimentary projects within agreed budgets Enable others to carry out project management roles Maintain effective communication with project stakeholders The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Leadership Developing Self and Others Changing and Improving Seeing the Big Picture Managing a Quality Service Benefits Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5358 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/1470?entityId1470 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail