Senior Customer Care Coordinator Job in Northampton
New opportunity for a Senior Customer Care Coordinator to join the customer care team of a national housebuilder, based from their office in Northampton. Offering a salary of up to £36,000 plus bonus and wider benefits!
Established over 50 years ago and now operating from 10 offices across the Midlands, East Anglia, South West, and North West. This housebuilder now employs over 1,000 people and delivers over 4,000 homes annually across 9 regions. They are now seeking a driven individual with strong customer service experience to join their Customer Care team at the Northampton office and help take it to the next level.
Role & Responsibilities
Handling incoming calls, correspondence, and emails related to customer care
Assessing and resolving complaints promptly and effectively
Scheduling appointments with the appropriate technicians, suppliers, or subcontractors
Ensuring completed work meets customer expectations and standards
Keeping records accurate and up to date using internal systems
Managing work categories efficiently while controlling costs
Preparing for invoice processing and issuing contra charge letters
Raising any persistent or recurring issues with senior management
Supporting End of Defect Inspections and warranty claim procedures.Required Skills & Experience
Previous experience in a customer care role ideally with a house building company
Strong communication skills, both verbal...