What you will do
As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.
What we offer
* Competitive salary and commission
* Paid holidays and sick pay
* Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on-the-job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders including Customer Service
* Dedication to safety through our Zero Harm policy
* Access to business resource groups
* Training on our company values
How you will do it
As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You'll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you'll cultivate strong relationships with both internal and external departments.
What we look for
* Computer literate - to be able to use Outlook, Word, Excel, and internal systems (training will be provided on these)
* Excellent customer service skills to provide a customer-first experience.
* Excellent verbal and written communication skills
* Be able to work as part of a team but also manage your own workload.
* Be able to work to targets and meet KPIs set.
* Tele sales experience would be an advantage but not necessary as thorough training is provided.
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