Location Swindon, GB Department Name Wales & Western Region About Network Rail Join Network Rail - Where People and Connections Matter At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you Brief Description Passenger and freight operators hold track access contracts with us that permit access to our infrastructure and define the terms of use. This role supports the Customer Relationship Executive teams in the management of the contractual relationship with our passenger operators on Western Route. The customer assistant is key to ensuring strict contractual deadlines are met in accordance with the contract About The Role (External) Key Accountabilities: Prepare submissions under sections 18 and 22 of the Railways Act 1993 to the Office of Rail Regulation for regulated contracts so that the contractual changes are appropriate to Network Rail's needs. Assist in the management of customer and contractual relationships on all issues, including performance delivery and Track Access Contract Assist in negotiations in order to conclude effective commercial deals. Assist in the management of income budgets in order to meet targets. Analyse financial information so that all revenues due to Network Rail from the access contracts are recovered, taking action where necessary. Identify commercial issues and progress solutions to meet customer needs. Manage the delivery of all customer reasonable requirements and assist in customer focussed improvement projects including Six Sigma. Handle customer enquiries and complaints to a mutually satisfactory resolution. Job Skills, Experience and Qualifications: Essential Knowledge of Network Rail performance systems, and detailed understanding of the performance element of the Network Code. Familiarity with and understanding of the contractual relationship with the customer. Good interpersonal skills. Desirable Understanding of financial principles Educated to ‘A' level or equivalent standard