Service Desk Supervisor / Customer Service Team Manager with excellent team leader / staff management experience, preferably within a similar call centre / contact centre or customer-focussed role, is required for a well-established company based in Brentwood, Essex.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
This role is known internally as a Call Centre Team Leader
SALARY: £30,000 per annum + Benefits
LOCATION: West Horndon, Brentwood, Essex (CM13) 100% Office Based
JOB TYPE: Full-Time, Permanent
SHIFT PATTERN: Monday to Friday with weekly alternating shifts Week 1 07:00 to 15:00 / Week 2 12:00 to 20:00 you will also be required to work weekends or bank holidays to cover holiday and sickness absence when needed
Please note: Candidates must have a Full Driving License and their own vehicle as the site is inaccessible by public transport
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk Supervisor / Customer Service Team Manager with excellent team leader / staff management experience, preferably within a similar call centre / contact centre or customer-focussed role.
The primary purpose of the Service Desk Supervisor / Customer Service Team Manager is to be in charge of the day to day running of the Call Centre/Service Department and to lead and mentor a team of Call Centre/Service Desk Operatives.
Working as the Service Desk Supervisor / Customer Service Team Manager you will need a flexible working approach and due to the fast-paced environment you will need to be highly organised in order to deal with high demands of the role.
DUTIES
Your main duties and responsibilities as the Service Desk Supervisor / Customer Service Team Manager will include:
Ensure that all service calls are taken in a timely manner
Ensure that the Call Centre shift rota pattern is fully staffed at all times
Managing Call Centre Agents holiday rota & sickness
Ensuring that all jobs for all work carried out by engineers & subcontractors are completed and kept up to date
Ensuring that the relevant reports are in place, up to date and added to the system in time
Speaking with engineers and customers on a daily basis both by phone and by email
Scheduling engineers daily work within the designated areas
Assist with any administrative duties as required
Assist Call Centre Agents where necessary
Assist the Directors, Contract Managers, Supervisors, Operational and Support Colleagues with a range of other duties and responsibilities as and when required
CANDIDATE REQUIREMENTS
Previous team leader / management / supervisory experience
Experience in a similar call centre / contact centre / customer focussed role would be ideal
Able to provide a professional, helpful and efficient customer service
Have excellent communication and administrative skills
Highly organised due to the high demands this role sometimes requires
Able to prioritise work and have excellent organisational skills
Computer Literate
Able to work in a busy environment
Good team player
Pro-active in your approach to work
Can take ownership of jobs and see them through to completion
Flexible to take on new tasks and to work outside of your comfort zone
Be customer focussed
Full Driving License and own vehicle as the site is inaccessible by public transport
BENEFITS
Company Pension
Death In Service Policy
Free parking
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13128
Full-Time, Permanent Call Centre / Contact Centre / Team Leader / Supervisory and Management Jobs, Careers and Vacancies. Find a new job and work in West Horndon, Brentwood, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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