Pay Rate: £ 24,000 to £ 25,000
Contract Type: Permanent (Full-Time)
Shift patterns: M - F – 09:00-17:00
Location: Peterborough, PE2 6XE
DHL, an award-winning leading supply chain business is seeking a Customer Service to play a vital role coordinating our daily warehouse and distribution requirements.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
* Liaising between Hyundai Fleet Management and DHL Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
* Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
* Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/DHL Operations where required
* Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
* Strong communicator at various levels - ability to assess individual customer needs
* Strong Administration skills
* Proven track record in a customer service environment
* Automotive Industry Experience preferred
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
* Free confidential 24/7 GP service
* Hundreds of discounts (including retail, childcare + gym)
* Affordable loans & enhanced pension scheme
* 24/7 employee support service for you (+ family) with access to free counselling and much more
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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