Full-time Customer Service Representative (CSR)
Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK’s original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.
We are dedicated to helping our customers access cash and quality pre-owned goods with a view to enhancing their lives.
At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly, and fair service each and every time.
Our ‘Vision Statement’ is, “To have the best-looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. This is an amazing opportunity to become a part of our great team!
Job Function
The primary function of the CSR is to provide customers with a high level of satisfaction through the excellent provision of all Cash Shop services whilst determining their individual needs.
Key responsibilities:
1. Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.
2. Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.
3. The testing and evaluating of items of consumer electronics and precious metals.
4. Create relationships with customers to ensure that existing custom is retained, and new custom gained.
5. Complete stock control and organisational tasks.
6. Open and close the store adhering to company policy & procedure.
7. Reconcile your till, without variance, upon completion of your shift.
Skills:
1. Fluent English speaker ( additional language could be an advantage ).
2. A very good understanding of basic mathematics & mental arithmetic.
3. Excellent sales ability and communication skills.
4. Educated to GCSE level standard or equivalent.
5. Non-essential, but previous pawnbroking, customer service and cash handling experience would be advantageous.
Personality:
1. Friendly and engaging demeanour.
2. Reliable and trustworthy.
3. Proactive ‘can do’ approach to all aspects of your work.
4. An approachable team player able to easily adapt.
Benefits (All subject to successful probation):
1. Team bonus scheme
2. Individual commission
3. Health Shield – range of health and well-being solutions
4. 2 extra days of annual leave after 10 years of service (pro-rata)
5. Holiday Pay
6. Company pension scheme
o Private dental insurance
o Private medical insurance
o Employee discount
7. Supplemental pay types:
o Bonus scheme
o Performance bonus
o Quarterly bonus
Job type: Permanent, 5 days per week (including weekends), 8-hour shift, Full-time, in store
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