Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early-stage investing, managed portfolio services, property financing and renewable energy. As an environmental, social and governance (ESG) investor, we work for a positive impact. We’re proud to be entrusted with over £800 million in assets under management. We are excited to offer a new role to Blackfinch and are keen to take applications for a Pensions Operations Co-ordinator. As Pension Operations Co-ordinator at Blackfinch, you will be responsible for supporting the go live of a new workplace defined contribution pension proposition. This B2B2C strategy will target early-stage start-up and scale up corporate clients and their employees, providing them with a highly engaging, personalised and holistic financial wellbeing app and platform for end users to improve their pension savings and financial wellbeing situation. Once live in 2025, you will leverage your pensions knowledge and expertise to ensure we onboard new employers and employees into the Thrive Pension offering and then provide exceptional servicing to ensure the smooth operation of the Thrive pension proposition. Key Responsibilities Manage client and member pension queries on all operational matters. Support pension advisers such as accountants, bookkeepers or IFAs who are managing a pension on behalf of the employer as needed. Looking after our corporate clients and end users to ensure they feel supported. This includes answering, live chats and responding to emails. Support with distribution of member communications. Completing administrative duties for corporate clients including KYC/AML checks when they are needed Effectively handle errors and complaints. Ensure all monthly payroll, pension and third-party payments are completed accurately, on time and in accordance with the current legislative requirements. Ensure all SLAs are met including but not limited to calls, communications, complaints and escalations. Continuously seek to identify areas where the service to clients / members could be improved. Input into any projects and product testing when necessary. Skills & Experience General Familiarity the workplace pensions and Defined Contribution (DC) pensions A good understanding of UK Auto Enrolment pensions Awareness of Defined Benefit (DB) pensions Familiarity with pension scheme rules surrounding investments and payment schedules Awareness of how pension valuations are calculated and forecasted Strong problem-solving abilities, with the capacity to tackle complex issues effectively. Proficient IT skills, including Microsoft Word and Excel (spreadsheet creation, data sorting/searching, and V-lookup functions). Excellent communication skills, both written and oral, with the ability to articulate technical points in lay terms. Team player, People leadership & management responsibilities. Excellent organisation skills and ability to prioritise and work to client deadlines. Employee Duties Good understanding of payroll processes and ideally the Pensions And Payroll Data Interface Standard (PAPDIS). Knowledge of UK payroll software firms Able to look at employee contribution data and look for mistakes made by the employer (i.e. missed contributions compared to the past month) Knowledge of pension eligibility rules and ideally the auto enrolment assessment criteria. Awareness of the statutory letters that the employer must send to their staff about a pension scheme. An understanding of the 30, 60 and 90 day rule and when to alert the pensions regulator about late contributions for an employer. Employee/Member Support Knowledge of membership rules i.e. how to manage opt out and opt in requests An understanding of Active vs deferred membership Knowledge of pension transfers Knowledge of benefit statements Knowledge of small claims and drawdown rules We reserve the right to close the vacancy early, should we receive sufficient applications. Blackfinch is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. A copy of our Equal Opportunities Policy is available upon request. Job Types: Full-time, Permanent Pay: £40,000.00-£60,000.00 per year Additional pay: Performance bonus Quarterly bonus Benefits: Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private medical insurance Work from home Schedule: Monday to Friday No weekends Ability to commute/relocate: Gloucester, GL3 4AH: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Gloucester, GL3 4AH Reference ID: Pensions Ops Coord