Position Overview
The Autodesk Enterprise Customer Success (ECS) organization is looking for an accomplished and enthusiastic individual to join our APAC Consulting Services team as a Senior Implementation Consultant for construction. As a Senior Implementation Consultant, you will use your construction industry and technical knowledge to help our customers put innovative design, engineering, and construction solutions into real world practice.
You will work directly with our most strategic customers to offer consulting services including process improvement, implementation, training, configuration, mentoring and technical guidance. Providing these services will ensure customers are maximizing the value from their investment in Autodesk technologies and ensuring the success of transformational changes to their business. You will track the business value of the solutions we deliver and the scale at which they are adopted. Reporting to the Consulting Services manager for ANZ, this is a hybrid role where you can work remotely or onsite at an Autodesk office.
Responsibilities
1. Work with Autodesk’s largest customers to implement innovative construction solutions related to document management, data management, field workflows, handover/ turnover and more
2. Analysis, improvement and implementation of processes and workflows
3. Lead consulting engagements with customers, and document the value delivered during those engagements
4. Apply Autodesk product sets to detailed industry requirements and workflows
5. Configure solutions based on product capabilities and customer requirements
6. Guide customers in the best application of Autodesk products; define and document detailed use cases
7. Collaborate with customers, external partners, and Autodesk colleagues to deliver solutions and resolve technical issues
8. Provide feedback to service line management and product development groups on client experience for product and process improvements
9. Collaborate with Autodesk account teams to define Customer Success Plans and customer engagements
10. Contribute to task estimation and scoping including scope clarification with customers
Minimum Qualifications
11. Bachelor's degree in architecture, construction management or engineering (or equivalent experience)
12. Minimum of five (5) years of hands-on experience in the construction industry, with a focus on the development and delivery of digital solutions
13. Experience of the following construction industry processes
Preconstruction / Document Management / Project Management / Quality Management / Safety Management / Handover
14. Excellent communication skills including experience conducting workshops, facilitating meetings, and delivering impactful presentations
15. Ability to drive decisions and closure on issues
16. Proven ability to work with diverse technical, sales, and project delivery teams including break down complex topics into a common language
17. Willingness to travel 30% of the time, including international travel
Preferred Qualifications
18. Autodesk product expertise (Autodesk Construction Cloud, BIM 360)
19. Knowledge of competitor solutions in the construction industry
20. Advanced experience developing and implementing workflow processes between architects, designers, engineers, contractors, and owners
21. Experience using Autodesk products such as Revit, Navisworks, Civil 3D, AutoCAD, and InfraWorks
22. Experience driving change at the enterprise level
23. Familiarity with ISO 19650
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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