NHS Hertfordshire and West Essex Integrated Care Board (468)
Working closely with the Access & RA Manager and Access Management Technician, the post holder will be a key member of the team to maintain and implement new processes connected with the Registration Authority to users, which include GP Practices. Ensure practices and other Providers comply with RA legislation including adhering to information governance requirements. To carry out Registration Authority Duties from our office in Welwyn Garden City including, but not limited to, the creation of a National Digital Identity, Smartcard maintenance (unlocking, renewing and repairing), processing access requests and leaver's requests. Role also includes the administering of basic Active Directory tasks and requests. To provide exceptional customer focused advice, guidance and support to the customers and staff within HBLICT services, from our office based in Welwyn Garden City to customers located across a large number of sites within Hertfordshire, Bedfordshire, Luton, Milton Keynes and neighbouring counties. Will be required to log, triage, resolve where possible, and escalate calls to relevant 2nd or 3rd line support teams (including 3rd parties) if not already logged by the team. This is an office-based role and you may be required to work from any site within our supported area to meet customer needs.
Main duties of the job
* Provide high quality service, initiative, and administrative support including information and analysis.
* The post holder responds to Service Incidents and Service Requests, Information received is often complex and must be recorded on the Service Management Tool and communicated using advanced communication and relationship skills, often in a pressurised and fast-paced environment.
* Liaise with RA sponsors, HR and managers regarding joiners/transfers/leavers/name changes: to ensure the correct level of access required in accordance with national and local guidance.
* Process basic NHSmail and Active Directory tasks/requests.
* The ability to communicate technical information to non-technical people.
* Advising of solutions to enable an informed direction of the service desk.
* Analysts have access to sensitive and confidential information and therefore it is essential that they can respond appropriately and empathetically maintaining high levels of confidentiality at all times.
* Attending and participating with road shows and ICT clinics for customers as required.
Applicants will be required to have previous experience working with Active Directory/NHS Smartcards & Clinical Systems. Please do not reapply for this role If you have already been unsuccessful in the past 12 months of interviewing.
About us
HBLICT has been established to provide comprehensive ICT services to six partner organisations, with each partner organisation having an equal say in the strategic direction of the ICT Service. HBLICT is a self-funding organisation with an operational turnover of circa £10m per annum, which is derived from a recipe of income from six partner organisations, plus other NHS clients within the local health economy.
Hertfordshire & West Essex ICB is a leading NHS Organisation with an award-winning governing body. It is working closely with partner Organisations, the ICB's 300 staff to design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.
Our forward thinking, financially robust and clinically-led organisation is based in the centre of Welwyn Garden City, a 1920s 'garden city' in the heart of Hertfordshire. Welwyn Garden City is 25 minutes from central London by train and easily accessed from the A1 and other major road networks.
Job responsibilities
Please see attached Job Description and Person Specification for further details on the main responsibilities of the Access Management Analyst role.
Person Specification
Qualifications
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience
* Significant administrative/ secretarial experience including initiating and maintaining office systems.
* Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
* Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
* Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
* Ability to work under pressure in a busy working environment and able to multi-task.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Hertfordshire and West Essex Integrated Care Board (468)
£26,530 to £29,114 a year per annum plus 5% HCA
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