About the company:
Our client is a renowned UK-based developer specializing in luxury new-build homes. They offer a select range of 2-, 3-, 4-, and 5-bedroom properties, each designed to seamlessly combine practicality with modern aesthetics.
With over 100 years of experience in the industry, our client is dedicated to creating homes that are both beautiful and functional. They prioritize spacious interiors and exteriors, ensuring each bedroom can comfortably accommodate wardrobes and meet the needs of modern living.
About the Opportunity:
We're looking for a motivated and friendly individual to join our team! If you're someone who enjoys helping others and is eager to learn, this role is a great fit. You'll be supporting our customers and ensuring they have a positive experience with us. Here's what you'll be doing:
1. Communicating with customers through phone and email, providing helpful updates and information.
2. Assisting the Head of Customer Care with various administrative tasks to keep things running smoothly.
3. Helping customers with questions or concerns in a calm and friendly manner.
4. Scheduling appointments for technicians to visit customers' homes when needed.
5. Keeping track of customer interactions and updating information in our CRM system.
6. Sharing customer feedback with the team to help improve our services.
About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £24k DOE. In addition to the basic salary, there will be further company benefits.
About the requirements:
1. First class customer service skills, expertly balancing empathy and professionalism.
2. Open to challenges and skilled at providing effective solutions to concerns.
3. Polite, professional, and an outstanding communicator.
4. Well organized and able to work to deadlines.
5. A great team player who is supportive of colleagues.
6. Proficiency in IT systems.
7. Committed to fostering Diversity and Inclusion in the workplace.
#J-18808-Ljbffr