Sourced Recruitment Group is proud to be working with a leading National Housebuilder to recruit a Customer Care Coordinator to join their growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in the housebuilding sector. ?? Location: Northwest ?? Salary: Upto £25,000 depending on experience ?? Job Type: Full-time About the Role: As a Customer Care Coordinator, you will be the first point of contact for homeowners post-completion, ensuring they receive a seamless and high-quality service. Youll manage customer queries, coordinate remedial works, and liaise with internal teams and contractors to ensure a smooth resolution process. Key Responsibilities: ? Customer Interaction Handle calls and queries, providing accurate and consistent responses. ? Managing Expectations Clearly communicate the next steps and potential outcomes to customers. ? Issue Resolution Take ownership of queries, resolving routine issues and escalating more complex cases. ? Work Coordination Issue work instructions, schedule Maintenance Technicians, and liaise with subcontractors. ? Monitoring & Feedback Track work progress and ensure high levels of customer satisfaction. ? Record Management Maintain accurate records and update internal systems. ? Team Support Assist the Customer Care Manager with day-to-day operations. What Were Looking For: ? Confident and professional communicator Able to handle customer queries with empathy and clarity. ? Organised and detail-oriented Ability to multitask and manage workloads effectively. ? Problem-solver Takes a proactive approach to finding solutions. ? Resilient and adaptable Thrives under pressure and works well in a team. ? IT literate Comfortable using digital systems and reporting tools. Benefits & Rewards: ?? Generous holiday entitlement with additional service days ?? Holiday buy, sell, and carry-over options ?? Employee recognition programs ?? Competitive bonus scheme ?? Healthcare plan ?? Cycle to work scheme ?? Enhanced maternity & paternity pay ?? Pension scheme & share plan ?? Wellbeing initiatives ??? Employee discounts Why Join This Housebuilder? ?? Be part of a nationally recognised and respected company ?? Real opportunities for career growth and progression ?? Work in a dynamic and supportive team environment ?? Make a direct impact on customer experience in the housebuilding sector. Interested? Let's Talk submit your application today