Hours: 37.5 (Monday to Friday)
Location: Leicester, LE3 5BJ (Hybrid - 2 days per week in office after training)
You'll be joining a people-centric organisation, recognised as a 'Very Good Company To Work For' by Best Companies (2023). Also voted as ‘Consultancy of the Year’ with the ‘Best Business Solution’ at TELCA (2021). We are a leading provider of net zero and energy services, lauded for a ‘world-class’ service with an exceptional reputation. We have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ 2 years running.
The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
About the role
This is a client-centric role which is very rewarding for those who enjoy building and maintaining strong relationships, working closely with your clients and becoming fully integrated on their accounts. Using your analytical skills, you'll have the opportunity to work on bespoke customer reports that will deliver key insights.
You'll be responsible for the administration, analytical and general day-to-day functions, with a focus on delivering client-focused tasks while assisting your designated Consultant and the Bureau Manager with their duties.
Common tasks include:
* Timely and accurate completion of invoice validation
* Regular production of reports, ensuring that processes are refined and adhered to
* Reviewing client estates monthly for accuracy - check for any additions / deletions
* Processing all additions, closures and deletions (change of tenancies) in a timely manner
* Updating internal systems with accurate information/data to maintain accuracy
* Validating clients ‘cost of gas’ and ‘cost of power’ against reports from suppliers
* Ensuring billed rates, metering charges, transportation charges and other charges are validated
* Daily updating and issuing of clients’ reports, in accordance with SLA’s
* Payment files issued (weekly) on the agreed day
* Managing any internal, client, supplier and third party queries through to completion
* Maintaining query logs in the agreed format
* Managing the client’s mailbox within the agreed SLA’s
* Managing disconnection notices within the agreed SLA’s
* Carrying out PayCheck historic bill validation on an ad-hoc basis
We are invested in you!
We want to build a team for the future, not just today. That’s why we’re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.
We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you’ll receive:
* Personalised learning and development programme
* A clear Progression Pathway, to ensure your career is moving in the direction you want it to
* External ‘Employee Assistance Programme’ and continuous initiatives, to support mental and physical wellbeing
* Enhanced maternity/paternity/adoption leave pay
* Access to company’s Bonus Scheme
* Incentivized Referral Schemes
* Flexible Working Scheme, to ensure a comfortable work-life balance
* Hybrid home and office working from our modern offices in Leicester
Committed to inclusion and diversity
The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent.
As a Disability Confident Committed employer, under our Guaranteed Interview Scheme (GIS), we commit to interview candidates with disabilities if their application meets the minimum criteria for the role – please let us know during the application process.
Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK.
Please be advised The Consultus International Group holds the right to close application deadlines early if high volumes of applications are made before the advertised close date.
#J-18808-Ljbffr