Healthcare Helpline Advisor
Location:Crewe
Job Type: Full-time, Onsite
Salary: £23.400 per Annum
About the Role:
Meridian Business Support is seeking a Healthcare Helpline Advisorto join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.
What You'll Do:
* Provide empathetic and professional support to patients, families, and clinical leads.
* Manage workload effectively, including additional tasks and project work.
* Ensure compliance with health and safety procedures.
* Handle escalated queries and collaborate across teams to resolve issues.
* Adapt to a variety of challenges in a fast-paced environment.
About You:
If you're kind, communicative, and passionate about helping others, wed love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.
1. Active listening skills
2. Excellent communication skills (both written and verbal)
3. To be empathetic and understanding with a calm and confident manner
4. Ab...