Management of appointment systems Ensure complete familiarity with all appointment systems in effect, including regular and incidental variations. Ensure effective use of computer system. Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record. Making sure that the patient is booked appropriately, signposting where necessary. Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required. Repeat prescription service Provide the point of contact for patients with enquiries relating to repeat prescriptions and ensure follow-up action is taken if the enquiry cannot be resolved immediately. Receive written or email requests for authorised repeat prescriptions, except in exceptional situations. Where the information received is incorrect, insufficient or for controlled drugs, ensure that the request for a repeat prescription is referred to the appropriate doctor for action. Where the information received is adequate and correct, with the exception of controlled drugs, prepare a prescription form ready for a doctors signature. Ensure that problems and queries regarding repeat prescribing are brought to the attention of the appropriate doctor and that follow-up action is taken to resolve such matters. Make regular checks on prescriptions ready for issue and bring to the attention of the appropriate doctor any that are not collected. All new medication to be entered by doctors or nurses Ensure set guidelines are followed. Operation of telephone system Divert calls and take messages clearly and precisely and to follow the message through to the end, making sure that at the end of the shift, the next member of staff to take over is also clear on the message, if not actioned already. Ensure that the system is operational at the beginning of each day. Start and end of day procedures Open up premises at the start of the day, reset the alarm to day function and make all necessary preparation to receive patients. Secure premises at the end of the day; ensuring the building is totally secure, internal lights off, windows shut and alarm activated. Any other delegated duties considered appropriate to the post Ensure that doctors and nurses receive refreshments (tea, coffee, etc) Ensure that any patient complaints are referred to the person in charge of the in-house Complaints Procedure if they are not able to be resolved quickly by front-line member of staff. Ensure that you are familiar with all procedures relevant to your role. Specific responsibilities as delegated individually, relating to various aspects of reception routines i.e. temporary residents, complaints, waiting room literature etc.