Job Title: Project Manager
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Location: Remote (with monthly office visits and occasional short-notice travel)
Salary: £50,000 - £55,000 per annum
Employment Type: Full-Time
Main Purpose of the Role
As a Project Manager, you will lead customer-facing projects from pre-sales through to service transition. Your focus will be ensuring the successful delivery of projects, meeting KPIs, and maintaining high levels of customer satisfaction. You’ll play a pivotal role in supporting our customers’ digital transformation, helping them empower employees, delight customers, and prepare for the future with cutting-edge solutions.
About Us
We specialize in helping businesses digitally transform, securely. Through data-driven consultancy, AI-powered technology solutions, and ongoing cloud-managed services, we empower our clients to:
* Protect their businesses from cyber-attacks.
* Achieve operational efficiencies.
* Deliver exceptional customer experiences.
Scope of Responsibilities
Customer Satisfaction
* Manage high-value, complex, or high-priority projects while delivering an exceptional transition experience.
* Maintain high project satisfaction ratings in post-project customer feedback questionnaires.
Sales Support
* Collaborate with Sales and Pre-Sales teams to provide bid responses, project plans, and presentations, supporting the transition from contract award to project initiation.
Service Transition
* Ensure seamless transitions into the Service Desk and Intelligent Managed Service, including operational acceptance testing and support alarming configurations for Enterprise customers.
Methodology
* Deliver multiple concurrent projects adhering to the internal PM Methodology.
Industry Expertise
* Stay updated on project management standards and methodologies, including Prince2, Agile, and APMP. Support the Project Office in adopting these methodologies when needed.
Technology Knowledge
* Maintain a strong understanding of our solutions, with a focus on technologies such as Avaya Red/Blue and Enghouse.
Reporting
* Regularly update project tracking tools, including SalesForce, Teams, and the Project Dashboard.
Project Finance
* Take accountability for overall project profit and loss (P&L), including cost control, invoicing records, and financial updates in SalesForce.
Person Specification
Technical Profile
* Significant experience in Project Management, ideally in telephony-based projects (Avaya Red/Blue).
* Proven ability to deliver complex projects on budget and on time.
* Familiarity with project management methodologies such as Prince2, Agile, and APMP.
Traits and Behaviours
* Customer Focused: Committed to delivering outstanding service to clients.
* Collaborative: Works effectively with colleagues, customers, partners, and suppliers. Relationship-driven and approachable.
* Proactive Attitude: Takes personal responsibility for getting things done.
* Growth-Oriented: Actively seeks opportunities for business and personal improvement.
Personal Attributes/Skills
* Excellent customer service and communication skills.
* Strong commercial acumen with a goal-oriented mindset.
* High attention to detail with exceptional planning and organizational skills.
* Problem solver who can collect and analyze data to make informed decisions and drive improvements.
* Versatile learner with a commitment to ongoing personal development.
What We Offer
* Competitive Salary: £50K-£55K, based on experience.
* Flexibility: Fully remote role with travel to the office just once a month, plus occasional short-notice visits.
* Diverse Work: Exposure to a wide variety of clients and projects to keep your career dynamic and rewarding.
* Supportive Environment: A collaborative culture that values growth and learning.
Why Join Us Now?
* We aim to have the successful candidate in place by April/May 2025. This role is critical to supporting our growing team and enabling our team leader to focus on leadership responsibilities. By summer, we aim to build an even stronger team capable of taking on exciting challenges.