Job summary We are looking for an enthusiastic, flexible and reliable Part time Care navigator Monday to Friday for a minimum of 25 hours per week to join our current reception team delivering an excellence standard of customer service. With the option of additional hours during staff holiday periods. Main duties of the job The reception team provide the first point of contact for patients and act as a key focal point of communication between patients, doctors, nurses, and other staff. The ideal candidate will be well organised, possess excellent communication and interpersonal skills, with competent computer skills. The role consists of a variety of reception duties and administrative tasks About us We are a busy, enthusiastic and good humoured practice. The work is diverse and stimulating and we have a strong, supportive and hard-working team with all work commitments distributed on a fair shares basis. Date posted 17 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0537-25-0000 Job locations Hareclive Road Bristol BS13 0JP Job description Job responsibilities As a Receptionist, you will be the first point of contact for our Surgery. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the the whole team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments. To act as the central point of contact for patients, the distribution of information, messages and enquires for the clinical team, processing all administrative tasks to the highest quality standards. liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a plus. Job description Job responsibilities As a Receptionist, you will be the first point of contact for our Surgery. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the the whole team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments. To act as the central point of contact for patients, the distribution of information, messages and enquires for the clinical team, processing all administrative tasks to the highest quality standards. liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a plus. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE English and Math's C or above. Experience Essential The ideal candidate will be well organised, possess excellent communication and interpersonal skills, with competent computer skills. Experience of working with the general public. Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE English and Math's C or above. Experience Essential The ideal candidate will be well organised, possess excellent communication and interpersonal skills, with competent computer skills. Experience of working with the general public. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hillview Family Practice Address Hareclive Road Bristol BS13 0JP Employer's website https://www.hillviewfamilypractice.nhs.uk/ (Opens in a new tab)