For PTSG, access and safety encompass all types of equipment that allows engineers to safely access all areas of every kind of building to carry out specialist services – from the testing and certification of roof anchor points to the servicing and maintenance of the world’s largest BMUs.
We are proud to be part of Premier Technical Services Group Ltd, the UK’s leading provider of specialist services.
The Group has five independent business divisions encompassing façade access and fall arrest equipment services, lightning protection and electrical compliance testing, high-level services, fire and security solutions and water treatment and hygiene services.
To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.
Key Accountabilities (major end results the job is expected to achieve):
* Customer Service
o To receive, action and direct telephone calls, mail and email requests for information, service or support in a timely, professional, courteous and customer-focused manner.
o To update customer portals with required documentation once work has been undertaken thereby facilitating payment.
* Office Admin
o Raise Purchase Order requests, liaise with Finance and submit orders to suppliers when requested
o Hiring of equipment and booking of access machinery including arranging delivery
o Dealing with certifications and assisting the Labour controller in the weekly planning and covering for absence and holidays where necessary
o Ordering essential job parts, completing weekly engineers job packs in a timely manner and compiling and issuing RAMS to engineers and customers
o Inputting information on spreadsheets and processing payments for parking fees, ad hoc purchases, postal/carriage etc.
o Booking and managing overnight hotel accommodation and parking (as req’d) for the Engineers working away from home and where requested by the Operations team make the necessary arrangements.
o Collating and processing engineer expenses including p/o’s relating to engineer purchases
o Ensure electronic and paper files are well organised and accurately maintained
o Organise the retention and archiving of paperwork that must be retained for safety and financial reasons.
o Processing customer renewal orders, data entry and assigning tasks as applicable on Clarity.
* As a member of small team, provide administrative support to others in the wider team as directed.
Job Context / Key Challenges:
This role provides critical support to a small busy team. In a highly competitive market, the provision of accurate data and a customer-centred approach are key factors in the ongoing success and future growth of the business.
Role Dimensions:
* No direct reports
* Interfaces with both internal and external customers
Person Profile (Qualifications, Knowledge, Skill and Experience):
* Proven experience in a similar role (service orientated with field-based personnel and national customers)
* Strong IT skills, including MS Outlook, Word and Excel
* Excellent communication and organisational skills, with proven experience of accurate information and systems maintenance
* Excellent attention to detail
* Professional, customer-focussed manner, helpful and supportive to colleagues
Organisation Structure (place in the organisation):
* This role forms part of a small, busy team working out of the Sheffield office
* Whilst the job holder reports to the Managing Director, he or she must work flexibly to support the whole operational team, both within the office and out in the field.