Role: Food Retail Store Supervisor - Franchise
Hours: Full-Time/Permanent
Location: Borough of Kingston/Sutton
Company: Iceking
Overview
Iceking have recently partnered with M&S as a food retail franchise partner and we are looking to appoint an experienced Store Supervisor to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.
M&S is changing, and it's changing fast! As part of theirs and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Leaders. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.
Purpose
* Support
the growth and profitability of the store through the implementation of
the retail plan and delivery of the KPI measures for their area of
accountability
* Role
model great customer service and ensures the delivery of a customer
focused service proposition through the team that delights our customers
* Recruit,
and develop great talent and capability within the customer assistant team
supporting the succession requirements of the store and region
* Ensure
colleagues understand and are motivated to deliver their part
* Support
the store to trade safely and legally, protecting Customers, Colleagues
and the M&S brand
* Supports
the delivery of an inspirational, improved and consistent visual customer
journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Drive
profitability and sales for their area through supporting the delivery of
the Retail Plan and Store KPI’s
* Supports
the delivery and embedding of the business transformation plan and change
initiatives for their area
* Delivers
great standards and service by setting clear expectations with store
colleagues
* Create
the right culture, role modelling new digital ways of working and
leadership behaviours
* Create
a multiskilled team, coaching and training the team to fully utilise all
the tools available to serve and sell well
* Deliver
brilliant basics through the team
* Seeks
customer feedback and takes action to deliver improvement
* Uses
data and insight to improve customer instore experience, improve the
operation and drive performance
* Support
the delivery of Plan A
* Regularly
review individual performance through quality conversations, managing
underperformance where required and celebrating success
* Recruit
for the team, ensuring new starters have a brilliant onboarding experience
* Deliver
all line management activities in line with company process and policy
* Build
an active working partnership with BIG, provide feedback and support the
development of BIG reps
* Deliver
operational excellence to maximise product availability, minimise stock
and cash loss
* Ensure
process and task is delivered in line with business expectation and
operating standards allocating resource accordingly
* Maintain
a safe and legal store environment
* Supports
visual merchandising updates across all launches, events and campaigns
Technical Skills/ Experience
* Ability
to lead a team to deliver excellent customer service and KPI’s across the
store
* Create
the right culture, role modelling new digital ways of working and
leadership behaviours
* Has
a good understanding and up to date knowledge of commercial, visual,
operational and people processes and systems
* Uses
all available data and MI to identify commercial, visual, cost savings
& customer opportunities to increase profit
* Good
working knowledge of VM principles
* Good
level of digital capability and an understanding and use of all systems
* Good
knowledge of the legal requirements across their area of accountability
and the store
* Knowledge
of our people policies and managing performance within a team
* The
ability to have difficult conversations with effective resolutions with
colleagues
* Good
communicator and listener who will inspire, share their knowledge and best
practices with others
* Ability
to plan and review across the week and the month
* Ability
to deliver under pressure demonstrating resilience
* Ability
to build and maintain relationships with key stakeholders across the store
and region
* Demonstrates
flexibility and adaptability to change, and the ability to lead teams
through change with a growth mindset
Key Leadership Capabilities
* Successfully
embeds change for lasting commercial impact and results
* Addresses
beliefs and mindsets around resistance to change and supports colleagues
in adapting
* Takes
ownership and accountability for the success of their team
* Spends
time coaching colleagues to accelerate performance and personal growth
* Recognises
high performance and supports poor performers to improve
* Shows
colleagues why they matter to M&S, their part to play in delivering
the plan and what the results of their work are
* Uses
customer feedback and market trends to guide teams work
* Helps
teams understand information and business messages by actively seeking out
opinions and asking questions
* Uses
a combination of channels and technology to communicate, ensuring timely,
clear and open communication with colleagues
* Seeks
the best solution for M&S by proactively collaborating with colleagues
from across the business
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store
Leadership
* Regional
Leadership
* BIG
What’s in it for you?
* Holiday Entitlement 5.6 weeks (28 days) – which increases with service
* First class welcome with a tailored 12-week induction in your training store
* Options to progress – it’s something we’re proud of at Iceking
About the application process
You’ll initially complete a short online application form, if your application is successful you will move to the first stage and present a business case a video interview. If successful after this stage, you’ll be invited to an in-person interview, which will be the final stage.
Iceking is ready to push boundaries and that’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.