Infrastructure Manager - York (Hybrid)
My industry-leading client is currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role, you will need to possess line management experience and come from a highly technical background.
Duties and Responsibilities
1. Overall responsibility for the management of a team of highly skilled engineers both technically and in direct management.
2. Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in to clear technically challenging tickets.
3. Responsible for training and development of the engineers.
4. Close day-to-day working with internal IT Service Delivery, Projects, Technical Delivery, and Security teams.
5. Managing Infrastructure team weekly reporting.
6. Managing/coordinating operational changes inside or outside of core hours (dependent on activity).
Skills/Requirements
1. Strong Public cloud - Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers.
2. O365, Teams, Exchange Online, PowerShell experience.
3. Hands-on experience with writing SQL queries.
4. Strong VMware and Hyper-V knowledge.
5. Proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, including RAID configuration and planning workload placement on storage arrays.
6. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, and Wireless Networks (planning/support).
7. Detailed understanding of TCP/IP and IP routing protocols (BGP and OSPF).
8. Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy, and WSUS.
9. In-depth incident management knowledge and understanding of ITSM toolsets.
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