Winterton Medical Practice JOB DESCRIPTION POSITION: DISPENSER (Burton Surgery and Winterton Surgery)
RESPONSIBLE TO: Dispensary Supervisor / Assistant Practice Manager
MAIN PURPOSE OF THE POSITION
To provide drug dispensing services to the practice’s dispensing patients at both Winterton and Burton Surgeries.
MAJOR RESPONSIBILITIES
1. Receive and process patients’ requests for authorised repeat prescriptions by computer printout and telephone answerphone.
2. Record the prescription on the patients’ computer record.
3. Dispense prescriptions generated by GP surgeries and repeat prescriptions for all dispensing patients.
4. Maintain a safe and clean working environment in the dispensary and raise any significant events with the dispensary supervisor.
5. Attend dispensary hatch and deal with patients efficiently when collecting medication, including:
o Dealing with queries – check computer records, etc.
o Collecting prescription charges.
o Ensuring patients sign the FP10.
6. Unpack the drug order from wholesalers.
7. Order stock and consumables as necessary from wholesalers and specialist suppliers using websites and telephone.
8. Maintain adequate stock control efficiently and process any special orders necessary.
9. Deal with patient prescription queries by telephone or in person from patients and their representatives, including care home staff, following up where needed. Record any action on patients’ records.
10. Liaise with doctors regarding any changes to drug stocks and dispensary practices and changes in working systems.
11. Undertake any other duties as necessary at Burton and Winterton surgeries.
12. Attend practice team meetings to maintain communication and keep up to date with any changes.
13. Maintain dispensing CPD by undertaking self-study/attendance at training events in relation to 3 modules/events each year.
14. Adhere to Standard Operating Procedures in relation to dispensing and other practice policies/procedures.
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