The Role: As a Claims Executive, you will manage the end-to-end claims process, focusing on larger, more complex claims for our brokerage clients. You will be responsible for the investigation, evaluation, negotiation, and settlement of insurance claims, providing leadership and mentorship to junior team members while ensuring client satisfaction and regulatory compliance. In this role, you will develop and maintain strong relationships with clients, brokers, insurers, and other stakeholders to facilitate the swift and favourable resolution of claims. Your expertise in analysing claims data and driving improvements in claims management will help mitigate risks and enhance the overall efficiency of the function. This is a hybrid role, requiring 2 to 3 days a week in our Birmingham office Key Responsibilities: Manage the entire claims process, including larger and contentious claims, from investigation to settlement. Utilise in-depth knowledge of insurance policies and claims procedures to assess and adjudicate claims accurately. Collaborate with internal teams, external vendors, and stakeholders to ensure timely claim resolution. Analyse claims data to identify trends, reduce claim frequency, and improve processes. Provide leadership and mentorship to claims handlers and junior team members. Develop and maintain strong relationships with clients, brokers, insurers, and loss adjusters. Stay updated on industry trends, regulatory changes, and emerging technologies to improve claims management. Prepare and present reports on key performance indicators. Visit clients in the event of a loss to investigate and manage claims effectively. Negotiate with insurers to achieve favourable settlements within policy terms. Advocate for the claims function and settlements to enhance client satisfaction. Skills & Attributes: Strong understanding of insurance policies, coverage types, and claims procedures. Proven brokerage and client relationship management experience. Excellent analytical, problem-solving, and decision-making skills. Strong communication, negotiation, and interpersonal skills. Ability to work independently in a fast-paced environment. Confident and resilient under pressure. Ability to provide mentoring and guidance to junior team members. Adaptability to diverse personalities and cultural backgrounds. Compassionate approach to providing emotional support to clients during difficult situations. Qualifications: GCSE Maths and English (or equivalent) essential. A levels desirable. CII & CILA qualifications desirable. BDMA (British Damage Management Associate) certification desirable. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.