Customer Assistant - Backstage - Newtownbreda
Hours: 22.5 hrs, Permanent
Working Days:
1. Sunday 07:00 - 15:00
2. Monday 07:00 - 15:00
3. Wednesday 13:00 - 21:00
Purpose:
* To deliver a great shopping experience for customers, prioritizing customer needs over tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels effectively.
* Be the voice of our customers to help us continually improve.
Key Accountabilities:
* Serve customers efficiently on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and cleanliness.
* Utilize digital tools and communication channels effectively.
* Share customer and colleague feedback for improvement.
* Support colleagues in building skills and confidence.
* Own personal learning and development through digital solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand needs and make recommendations.
* Understand store priorities and their role in achieving them.
* Complete tasks efficiently and in line with SOPs.
* Minimize cost and waste through good practices.
* Follow safe and legal working practices.
Key Capabilities:
* Understand how M&S operates, its strategy, and the role played.
* Deliver excellent work quickly with attention to detail.
* Be open to feedback and act on it regularly.
* Set performance objectives with the line manager aligned with business plans.
* Plan and manage work efficiently to meet objectives.
* Be curious and question the status quo.
* Communicate intentions clearly and simply.
* Manage reactions and share perspectives for better team dynamics.
* Cope well with change and recover quickly from challenges.
* Build positive relationships through good listening and connection.
Technical Skills/Experience:
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are done right the first time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge and services across the store.
* Up-to-date knowledge of commercial operations and best practices.
* Good level of digital capability and use of digital tools.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Good knowledge of VM principles.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* BIG
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